Warranty

WARRANTY STATEMENT

  1. PRODUCT
    1. This warranty statement covers all technology devices and other products offered by Moorup Technology HK Ltd (Company) via its website (Product).
    2. For all enquiries with respect to this Warranty, please contact the Company via email at sales@mooruptech.com.au.
  2. LIMITED WARRANTY
    1. The Company warrants that the Product will be free from defects and shall perform as specified (Warranty), for a period of 12 months from the date of purchase (Warranty Period).
    2. Should the Product be found defective within the Warranty Period, then the Company shall:
      1. Repair any defective part(s) in the Product; and/or
      2. Replace any defective part(s) in the Product or the Product in its entirety.
    3. This Warranty shall not apply:
      1. If the original purchaser is no longer in possession of the Product;
      2. To any subsequent users and/or owners of the Product;
      3. To normal wear and tear of the Product;
      4. (To any cosmetic blemishes of the Product that do not affect performance, including scratches and dents;
      5. If the Product has been mishandled, mistreated, misused, incorrectly stored, incorrectly used, incorrectly transported or otherwise treated negligently after first purchase including placing excessive force on a touch screen;
      6. If the Product has been in any way modified, altered or re-purposed without the written consent of the Company;
      7. If the Product’s serial number or the enhancement data code removed, defaced, damaged, altered or made illegible;
      8. If the Product has likely been subject to extraordinary events or external causes, such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, blown fuse, or improper use of any electrical source;
      9. If the Product was defected or damaged as a result of improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by the supplier, including but not limited to installation of unauthorised software and unauthorised root access;
      10. If the reported defect cannot be identified and/or substantiated after being returned to the Company (or its nominated service agent); and/or
      11. Any claim on this Warranty is not made in accordance with the terms and conditions of this Warranty.
    4. This Warranty shall only be valid if:
      1. The Company is notified in writing of any defective Product(s) within:
        1. 14 days of receipt of the Product if the Product is unused (such as if it is visibly damage) or materialises upon first use; or
        2. Within 7 days of the defect first materialising;
      2. The Products have been installed and operated in strict adherence to the all operating instructions and the manufacturer’s guidelines; and
      3. The defective Product(s) are returned to the Company (or its nominated service agent) for inspection in accordance with this Warranty.
    5. This Warranty only covers usage of the Products under normal operating conditions as set out in the product specifications and/or user manuals.
  3. AUSTRALIAN CONSUMER LAW
    1. The Company acknowledges that the Australian Consumer Law (ACL) and similar legislation may apply on the sale of Products into Australia, which provides certain rights for consumers that cannot be excluded.
    2. Subject to clause 3.3, the Company excludes any and all conditions, warranties, terms and consumer guarantees implied by statute, general law or custom including without limitation the ACL applicable to any supply of Products.
    3. The “Consumer Guarantees” as defined under the ACL apply to any supply of the Product where the buyer is a consumer, and the liability of the Company are not limited except as stated in paragraph
    4. If the buyer is a consumer in relation to the supply of the Product and such Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, then the liability of the Company in connection with the Consumer Guarantees is limited to one of the following (as selected by the Company in its absolute discretion):
      1. Replacement of the Product(s) or the supply of equivalent Product(s);
      2. Repair of the Product(s);
      3. Payment of the cost of replacing the Product(s) or of acquiring an equivalent to the Product(s); or
      4. Payment of the cost of having the Product(s) repaired, except where it is not “Fair and Reasonable” within the meaning of the ACL to limit liability in this way.
  4. CLAIMS & FREIGHT
    1. If required, you must pay all costs for returning items to the Company or its service agent (as nominated by the Company).
    2. To make a claim under this Warranty (Claim) you must:
      1. Notify the Company in writing in the timeframe required setting out and/or including:
        1. The date of purchase;
        2. The alleged fault or defect;
        3. How the alleged fault or defect was first identified; and
        4. A copy of any proof of purchase;
      2. Receive confirmation and instructions from the Company on how to return the Products to the Company or its nominated service agent; and
      3. Ensure the Product(s) are received and/or inspected by the Company or its nominated service agent within 30 days of the date of the confirmation in (b) above.
    3. Where the Company determines, acting reasonably, that the Product is defective and covered by this Warranty, it shall:
      1. Provide you with the appropriate remedy under this Warranty within 30 days; and
      2. Compensate you for your reasonable costs of having returned the defective Product to the Company.
    4. Where the Company determines, acting reasonably, that the Product is defective but not covered by this Warranty, then you may elect to either:
      1. Pay the Company the relevant fees to have the Product repaired to good working condition;
      2. Have the defective Product sent back to you without further charge; or otherwise the Company shall be entitled to dispose of the Product after 30 days without further notice to you.
    5. The Company may ship a replacement to you in advance to the Product being returned to the Company for inspection in accordance with item 4.2(c) where the Company is notified that you wish for a replacement device to be sent out immediately and being provided with your valid credit card details, and the following conditions shall apply:
      1. If the Product is not covered by this Warranty, then the Company will immediately charge you for the replacement device by credit card and notify you of such; and
      2. If the Product is not covered by this Warranty, then the Company will have satisfied its obligations under this Warranty in full via the provision of the replacement device and your credit card will not be charged.
    6. By making a Claim, you agree that if that Claim is made spurious or disingenuous, then you shall indemnify the Company for its reasonable costs in having assessed your Claim unnecessarily.
  5. MISCELLANEOUS
    1. Any provision of this Warranty, which is invalid or unenforceable is ineffective to the extent of the invalidity or unenforceability without affecting the remaining terms of this Warranty.
    2. In case of any dispute as to a Claim, an independent first-class international testing-institute in Australia shall be selected by the Company to judge the Claim finally. All fees and expenses shall be borne by the losing party, unless otherwise awarded. The final explanation right shall be borne by the Company.